In these terms and conditions:

“The Company” meaning Roland Allen & Co Ltd/Catering Equipment Centre

“The Customer” meaning any person, firm, company or other legal entity that places an order, or buys any products from the company and includes employees, servants, agents, principals (disclosed or undisclosed) or sub contractors of any such person, firm, company or other legal entity.

“Contract” meaning a contract between the company and the customer for the sale and purchase of products.

“Product” means any equipment/goods sold via the showroom, catalogue, website, telephone, contract to be supplied by the company to the customer.


1.1 These terms and conditions exclude all other terms and conditions, other purported terms and conditions which the customer implies will be rejected by the company.

1.2 Any variations to these terms and conditions have to be agreed in writing and signed by a Director of the company.

1.3 When the customer places an order with the company through any of its purchase points, the customer is purchasing the product/s under these terms and conditions. Once the order is processed the contract will be formed and these terms and conditions adhered to.

1.4 Delivery of products against an order is delivered by our own transport or by arranged courier direct to the customers stated delivery address. The customer on acceptance of their delivery must ensure that the order is undamaged, complete and accurate. All deliveries are signed for and this is the customer’s acceptance that the order/products are undamaged, complete and accurate; any returns/refunds will not be applicable after this point although the company can waive this at their discretion depending on the circumstances. The company may make and the customer shall accept partial deliveries when required by the company. Upon acceptance of the delivery all risk will pass to the customer who will be solely responsible for protecting the goods from damage or destruction after delivery. Any delays in delivery will not permit the customer to cancel the order. All large machinery, refrigeration and flat packed Goods are delivered to the front door of ground floor locations only. The delivery person/driver may at his/her discretion assist with delivering the Goods to a location within the premises nominated by the Customer, at Customer's sole risk.

1.5 All prices quoted by the company are quoted exclusive of VAT. The company has the right to amend its prices at any time and the customer will be given appropriate notice.

1.6 All contracts/orders are subject to stock availability and the company has the right to alter or vary the specification of any products without notice unless this is already agreed in writing with the customer.

1.7 All quotations to the customer will not become an order/contract until they have been accepted/agreed in accordance with these terms and conditions.

1.8 All precursory discussions/advice, drawings, quotations, customer visits are given by the company for the sole purpose of securing an order/contract and are applicable to these terms and conditions and will form part of the contract.

1.9 Delivery including web, showroom, and telephone orders will be given an estimated date and time for delivery. No liability will be met by the company if delivery dates are not met for whatever reason, but the company will advise the customer accordingly. All goods sold by the company will be sold with the applicable manufacturer’s warranty. The company in some instances may be in a position to offer extended warranties this is to be agreed on an individual basis and a contract to be formed between the company and the customer.

1.10 All products sold by the company will be sold with the applicable manufacturer’s warranty. The company in some circumstances may be able to offer extended warranties; this is to be agreed on an individual basis and a contract with costs will be formed between the company and the customer accordingly.

1.11 Cancellation of any products is required in writing by the customer to the company at any time prior to delivery and acceptance in accordance with condition 2.4. However if the company has incurred costs relating to the order prior to cancellation the customer will be liable for a cancellation charge of 25% of the value of the total order before VAT, however the company maintains the right to waive this fee at their discretion depending on the circumstances. All cancellation fees will be invoiced by the company to the customer and will require payment in line with the companies invoice terms.

1.12 Customers that have an account with the company (set up as per the companies account terms and conditions) will be invoiced for all orders and the companies invoice terms will apply.

1.13 Customers who do not have an account with the company will be required to pay for their goods at the order stage. If the customer pays by cheque the company will retain the goods until the funds have cleared, unless the customer agrees that any unpaid cheques returned by the bank will incur an additional cost of £25 to be met by the customer.

1.14 Where the company as part of the contract are providing installation services to the customer, the customer must ensure the site is prepared for installation as per the company’s instructions or the installation will not take place and the company will then have the right to charge the customer for any costs incurred due to the installation being delayed.

1.15 Service calls/repairs on goods supplied by the company or on goods purchased elsewhere are chargeable with a call out charge and charges every 15 minutes thereafter consecutively. These fees are not negotiable, spares/parts required will be charged at an additional cost. The company will endeavour to service/repair all goods supplied to them, however in circumstances where the goods are beyond economical repair or parts are no longer available the company will not be held responsible/liable and the product will be returned to the customer with the offer of a suitable replacement purchased from the company.

2 Approved sub-contractors are used by the company for service/repair and they have agreed to render services to the company’s customers in accordance with the company’s policies. The company is solely responsible for allocating work to the sub-contractors and customers are not to arrange works directly with the sub-contractors.

2.1 The company believe that the information contained in their website, catalogue and all associated documentation to be accurate and not misleading. The company has the right without notice or obligation to delete or amend any information without notice. Havelock Corner, North Street, Luton, Beds, LU2 7QL Web: Email: Roland Allen & Co Ltd Tel: 0845 22 66 999